An ombudsman serves as a neutral, confidential and informal resource for employees by telephone or in-person at a location that is private and external to an employer’s place of business. Benefits of an organizational ombudsman include offering employees a safe place to inquire about and air their complaints or explore various available options, resolving issues at their lowest level – and often before a dispute even arises.
Organizations that use an ombudsman frequently report increases in employee morale, retention and productivity. Protection of brand and decreased operational and litigation costs are also by products of successful ombuds programs.
Patrick Burns is available to consult with or serve as a consulting ombudsman for corporations, universities and businesses. He is a member of the International Ombudsman Association (IOA) and adheres to their Code of Ethics, Standards of Practice and Best Practices.
Patrick received training in the ombuds field through the Pepperdine School of Law Straus Institute for Dispute Resolution in California. The Straus Institute is considered the premier training ground for ADR professionals in the country.